Refund Policy

We want customers to test compatibility and understand the service before purchasing. This Refund Policy explains when a payment may qualify for review and how to submit a request.

1. Trial Period

New customers may request a 24-hour trial where available. We strongly recommend testing the service, internet connection, preferred channels, and device compatibility before purchasing a paid plan.

2. Refund Eligibility

A refund request may be considered in the following situations:

• Persistent technical failure: the service remains unusable and our support team cannot resolve the reported service-side problem within 48 hours.
• Extended service outage: the service is completely unavailable for more than 24 consecutive hours.
• Duplicate payment: the same subscription was charged more than once.

3. Request Deadline

You must submit a refund request within 48 hours of the original purchase. Requests received after that period are generally not eligible for review.

4. Non-Refundable Situations

Refunds are normally not provided when:

• The 48-hour request period has expired.
• A substantial part of the subscription period has already been used.
• The service functions as described but does not match personal preferences.
• The issue results from the customer’s internet connection, VPN, device, application, configuration, or another factor outside our control.
• The account has been shared, misused, or operated in violation of our Terms of Service.

5. How to Request a Refund

1. Contact support through our contact page within 48 hours of purchase.
2. Provide the order or subscription details and a clear description of the problem.
3. Allow our support team an opportunity to diagnose and resolve the issue.
4. If approved, the refund will be returned using an available method appropriate to the original payment.

Review responses are normally provided within 24 to 48 hours. After approval, processing time may vary by payment provider or financial institution.

6. Partial Refunds

When appropriate, we may offer a partial refund based on the unused subscription period, the nature of the issue, and the service already provided. Partial refunds are assessed individually.

7. Cancellations

Stopping or cancelling a subscription does not automatically create refund eligibility. Unless your plan expressly includes automatic renewal, no further renewal payment will be taken after the purchased period ends.

8. Policy Changes

We may update this policy when our service or payment procedures change. The version published on this page applies from its stated update date.

9. Contact Us

For refund questions or to submit a request, please use our contact page.