Privacy Policy

Tivi One IPTV respects your privacy. This policy explains the types of information we may collect, why we use it, when it may be shared, and the choices available to you.

By using the website or service, you acknowledge the practices described in this policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, telephone number, and support messages.
• Account and transaction information: plan details, activation records, order status, and limited payment-related records.
• Usage information: service interactions, support history, connection times, and diagnostic information.
• Device and technical information: IP address, browser type, operating system, device type, and general location derived from an IP address.

2. How Information Is Collected

Information may be collected directly from you when you contact us, request a trial, place an order, or receive support. Certain technical data may be collected automatically when you browse the website or use the service. We may also receive limited information from payment processors and service providers.

3. How We Use Information

We may use information to:

• Provide, activate, maintain, and support the service.
• Process orders and manage subscriptions.
• Authenticate accounts and prevent misuse or fraud.
• Respond to questions and service requests.
• Improve reliability, compatibility, and customer experience.
• Enforce our terms and comply with applicable legal obligations.

4. Sharing and Disclosure

We may share information with vendors that provide essential hosting, payment, communication, security, or support services. Those providers receive only the information reasonably necessary to perform their work.

Information may also be disclosed when required by law, to respond to lawful requests, to enforce agreements, or to protect the rights, safety, and security of our customers, business, or the public.

5. Data Security

We use reasonable administrative and technical safeguards intended to protect personal information. However, no internet transmission or storage system is completely secure, and absolute security cannot be guaranteed.

6. Data Retention

We retain information only for as long as reasonably necessary to provide the service, maintain business and transaction records, resolve disputes, prevent abuse, and satisfy legal obligations.

7. Your Privacy Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, objection, or portability concerning your personal information. Some requests may be limited by legal or operational recordkeeping requirements.

To submit a privacy request, use our contact page.

8. Children’s Privacy

The service is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. A parent or guardian who believes a child submitted information should contact us so the matter can be reviewed.

9. Policy Updates

We may update this policy to reflect changes in our services, practices, or legal duties. The revised version will be posted here with a new update date.

10. Contact Us

For privacy questions or requests, please use our contact page.