What the reseller panel is designed to manage
The Tivione IPTV reseller panel is the workspace used to organize customer accounts and credit usage. Instead of handling every activation manually through separate messages, a reseller can keep core account actions in one place. The exact controls available can depend on the assigned panel level, so confirm current capabilities before advertising them.
Credit-based activation
Credits represent the balance used for customer subscriptions. On the current Tivi One structure, one month uses 0.1 CR, three months uses 0.3 CR, six months uses 0.5 CR, and twelve months uses 1 CR. This predictable model helps a reseller estimate how many customer orders a credit package can support.
Keep a separate sales record even when the panel shows a balance. Record the customer, package, activation date, expiry date, and credits used. This creates an audit trail for renewals and support.
Customer and renewal organization
A useful panel should make it easy to identify active, expired, and upcoming accounts. Resellers should review expiry dates every day or use a calendar reminder. Contacting a customer before expiration improves continuity and reduces rushed support messages.
- Use consistent customer labels.
- Keep private account details secure.
- Do not share panel access with customers.
- Remove access for staff who no longer need it.
Pricing and margin control
The panel supplies operational capacity, while the reseller decides how to package and price customer service. Calculate the credit cost, payment fees, support time, refund exposure, and marketing cost before setting a retail price. Transparent pricing is easier to defend and reduces disputes.
Questions to ask before buying credits
Confirm the credit deduction rules, minimum package, renewal method, support channel, and any limits on sub-resellers. Ask how failed activations are handled and whether a test is available. You can review the current Tivi One reseller panel packages and contact the team for updated availability.
Daily and weekly panel routines
At the start of each day, check pending activations, failed requests, and accounts close to expiry. Once a week, compare the panel balance with the independent sales register and expected renewals. Review support issues for repeated patterns. If several customers need the same answer, update the setup guide instead of solving the same problem separately each time.
Access control and data hygiene
Treat panel access as a business credential. Use a unique password, limit access to people who need it, and do not save credentials on shared devices. Store only the customer information required for service and billing. When a staff member leaves, change access promptly and review recent activity. Good data hygiene protects the reseller, provider, and customers.
Explore the Tivi One Reseller Program
Review current credit packages or contact the team for panel availability and setup information.